Kerry-Anne Nielsen Property Pty Ltd (“KAN Property”, “we”, “us”, or “our”) is committed to providing the highest level of service to our clients while respecting and protecting your privacy throughout your real estate journey.
We understand the importance of safeguarding your personal information. This Privacy Policy outlines how KAN Property collects, holds, uses and discloses personal information, and how we comply with our obligations under Australian privacy laws.
By engaging with our services or using our website, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.
If you have any questions or concerns regarding this Privacy Policy, please contact us using the details set out at the end of this document.
KAN Property is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern the way personal information is collected, used, disclosed and stored, and how individuals may access and correct personal information held about them.
For the purposes of this Privacy Policy, personal information has the meaning given in section 6 of the Privacy Act and includes information or an opinion about an identified individual, or an individual who is reasonably identifiable.
We collect personal information so that we can provide you with our real estate services, products and information. This may include (but is not limited to):
Name, Contact details (phone number, email address, postal address), Property details, Identification information, Tenancy, leasing or ownership details, Payment and account information, Communication preferences. If you do not provide the information requested, we may be unable to provide our services effectively or at all.
Personal information may be collected through a range of platforms including (but not limited to):
Our website, Email and telephone communications, Paper forms, In-person meetings, Online portals, apps or plugins, We may also collect information about how you use our website, including IP address, browser type, device identifiers, location data, and date/time stamps.
We generally collect personal information directly from you when you interact with us as a vendor, buyer, landlord, tenant or prospective client.
In some circumstances, we may need to verify information or obtain documentation from third parties in order to fulfil our obligations.
When you attend an open home or private inspection, we may collect personal information for purposes including:
Property security, Contacting you about that property or similar properties, Providing information about our services, including property management and referrals to trusted third-party providers,
When you submit an enquiry through our website, we collect the information you provide to respond to your enquiry and, where relevant, inform you about related services consistent with your request.
If you subscribe to our mailing list, you consent to receiving communications from us relating to market updates, property information and our services. You may opt out at any time.
Where permitted by law, we may collect personal information from third parties where reasonably necessary, including:
Other agents, owners, landlords or tenants, Insurers, valuers, contractors and professional advisers, Public registers and tenancy databases (including TICA), Social media platforms and publicly available sources
Information collected from third-party platforms is governed by their respective privacy policies in addition to this Privacy Policy.
Our website uses cookies and digital identifiers for the following purposes:
Site performance – to improve website functionality
Analytics – to understand website usage
Advertising – to deliver relevant marketing content
You may disable cookies via your browser settings; however, this may affect website functionality.
We only use personal information for the purpose for which it was collected or for related purposes you would reasonably expect, including direct marketing.
We may disclose personal information to: Buyers, sellers, landlords and tenants, Media platforms and advertising portals, Building and pest inspectors, strata managers and valuers, Financial institutions and professional advisers, IT, marketing and data service providers
Your personal information may be stored or processed outside Australia by third-party providers (including cloud services). We take reasonable steps to ensure overseas recipients comply with privacy protections equivalent to Australian standards.
We do not sell or trade your personal information. With your consent, we may share information with trusted service providers such as finance or utility connection services. We may disclose personal information where required or authorised by law, including to courts, tribunals or regulatory authorities.
Sensitive information (such as health information or criminal history) will only be collected, used or disclosed with your consent or where required by law.
We may contact you with information about the property market, our services, and community updates. You may opt out at any time by contacting us directly.
We take reasonable steps to ensure personal information is accurate, up-to-date and secure. Information is stored securely on systems controlled by us or trusted third-party providers. All KAN Property employees and contractors are required to comply with this Privacy Policy.
At KAN Property, we do everything we can to keep your personal information accurate. If you find that any information we hold about you is incorrect, you can contact us at kerry-anne@kanproperty.com.au, or as per the contact details below and we will endeavour to assist you with your questions. Please bear in mind that under Australian privacy laws, there may be situations where we cannot provide access to such personal information. For instance, if it would reasonably affect someone else’s privacy or may pose a threat to someone’s life, health or safety; if this information relates to an existing or anticipated legal proceeding with you, or if your request is vexatious. An explanation will be provided to you if we deny you access to your personal information that we hold.For any personal information that is collected by third parties, even when you are visiting our website, it is best to view their privacy policy and seek assistance from those parties directly.
We may update this Privacy Policy from time to time to reflect changes in law, technology or business practices. The current version will always be available on our website.
If you believe there has been a breach of the Australian Privacy Principles, please contact us and we will investigate your complaint promptly.
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Kerry-Anne Nielsen Property
Email: kerry-anne@kanproperty.com.au
Phone: 0418 969 161
Suite 1, 4 Belgrave Street
Manly, NSW 2095
ABN: 51167706461